support-playbook
description (verbatim frontmatter)
Customer-support playbook for the subagent*.com fleet — triage issue reports against live health checks (subagentapi.com/health, the affected site's own API root), reproduce with curl before answering anything, file real bugs as durable task rows on subagenttasks.com with the failing curl evidence, and apply known-issue awareness (a brief 404/1104 right after a deploy is stale edge cache, not a code bug). Use when the user reports "site X is down", "the API returns an error", "this endpoint is broken", "a user hit a 404", "is the fleet healthy", "triage this", "reproduce this bug", or "file this issue". Do NOT use for fixing the bug itself (that is engineering work through the normal repo flow) or for deploying (cwc-deploy). Do NOT confuse subagentsupport.com with a ticket system — it is a read-only catalog documenting Anthropic's public customer-support plugin.
summary
Customer-support playbook for the subagent*.com fleet — triage issue reports against live health checks (subagentapi.com/health, the affected site's own API root), reproduce with curl before answering anything, file real bugs as durable task rows on subagenttasks.com with the failing curl evidenc...
source
plugins/cwc-customer-support/skills/support-playbook/SKILL.md
provenance
created 2026-07-10 18:13:13 · JSON